Price Match Promise
Did you find a lower price on another website? We will match it!
If you find one of our products being sold by an authorized online retailer at a price lower that the one we offer, we will match the price or refund you.
How it works
Our Best Price Guarantee policy applies prior to an order or within 7 days after an order on our official webstore
Find the link of the product you are interested in on the authorised retailer's official webstore
Find the link of the product you are interested in on our official webstore
If you have already placed your order with us, please find the order confirmation details that you have received
Please contact our customer service using the form below. The email subject line shall be either "Discount Request" or "Refund Request"
Our Customer Care Team will carefully examine the authenticity of the product and all information provided and will get back to you. You will eventually be granted a discount/refund, if all conditions are respected
Good to know
To speed up the process and make sure that you will get a discount or refund, please first read the following information
- The online retailer must be an authorised retailer, qualified dealers can be found in this list
- The online retailer must sell within Germany and/or Austria
- These are not auction sites, outlet and marketplace offers
- The item must be identical and have the same model number (Unique Product Code) as the item offered in our official webshops
- The access to our discount/refund is available prior an order or within 7 days after the order
- The policy only applies to individual items and does not apply to promotional bundles that contain more than one item (e.g. a promotional bundle of 2 watches for the price of one is not eligible for our Best Price Guarantee), free gifts or product bundles
- The item found at a lower price must be genuine and not used
- The item must be in stock and available for immediate purchase
- The price we match is the advertised price displayed on the other official retailer's website and does not include promo codes
- In case you are requesting a refund, promo codes used on the other official retailer's webstore are also not included
- The price adjustment cannot be combined with other promotions
